Refund Policy
Here we have refund policies for our customers!
- FIFV make refunds in the following scenarios:
- If documents are not served by us within given deadline.
- If our staff makes errors or mistakes. We will either address the error at our earliest or make a refund (if the clients insist).
- If our staff unintentionally violates company's terms and policies.
- If you cancel your order before delivery with any valid reason, then a flat 30% deduction will apply to the total amount and 70% of the amount will be refunded to your associated card in the next 5-10 working days.
Cases under which there will be no refund
- In the below-mentioned cases, we do not make any refunds:
- If the client demands changes or modifications in provided routes and dates after receiving the itinerary/itineraries through electronic mail. Airlines bar us from making changes or modifications to the itineraries. However, they do allow to creation of a new one (charging the regular fee).
- Keeping in view the policies of the airlines, we strongly recommend the client to place a new order for Flight Itinerary/Reservation in case he/she commits an unintentional mistake while placing the order.
- There will be no refund if the client wants to make changes or modifications to his/her reservation after 14 days of the delivery of the documents.
- If the client approaches us for a refund or cancellation after the delivery date of the itinerary/itineraries. In that case, we do not make refunds.
- A client can claim a refund of Travel Insurance 10 days prior to the start date of his/her trip. In that case, we will deduct 30% of the total paid amount as service charges whereas the rest of the 70% will be refunded to your credit/debit card within 7-8 business days.
- However, if the client makes a refund claim in less than 10 days prior to his/her trip, we will not make any refund. Furthermore, the refund claim will expire as soon as your trip's date starts.
- There will be no refund if the client fails to submit sufficient evidence which proves that his/her visa application is rejected because of the documents provided by our team. Furthermore, the client is bound to submit a letter penned by the corresponding embassy detailing reasons for the visa denial for making a refund claim.