FIFV make refunds in the following scenarios:
If documents are not served by us within given deadline.
If our staff makes errors or mistakes. We will either address the error at our earliest or make refund (if the client’s insist).
If our staff unintentionally violates company’s terms and policies.
In below-mentioned cases, we do not make any refunds:
If the client demands changes or modifications in provided routes and dates after receiving the itinerary/itineraries through electronic mail. Airlines bar us from making changes or modifications in the itineraries. However, they do allow to create a new one (charging the regular fee).
Keeping in view the policies of the airlines, we strongly recommend the client to place a new order for Flight Itinerary/Reservation in case he/she commits an unintentional mistake while placing the order.
There will be no refund if the client wants to make changes or modifications in his/her reservation after five days of the delivery of the documents.
If the client approaches us for refund after expiry date of the itinerary/itineraries. In that case, we do not make refunds.
A client can claim refund of Travel Insurance 10 days prior to start date of his/her trip. In that case, we will deduct 25% of the total paid amount as service charges whereas rest of the 75% will be refunded in your credit/debit card or PayPal account within 7-8 business days.
However, if the client makes refund claim in less than 10 days prior to his/her trip, we will not make any refund. Furthermore, the refund claim will expire as soon as your trip’s date starts.
There will be no refund if the client fails in submitting sufficient evidence which proves that his/her visa application is rejected because of the documents provided by our team. Furthermore, the client is bound to submit a letter penned by the corresponding embassy detailing reasons for the visa denial for making a refund claim.